Security & Privacy

We’re committed to privacy and security across model selection, customization and production infrastructure.

Our commitments:

Privacy

We do not train models on your data

Models within our platform may be deployed on-premise or in your  virtual private cloud

IP ownership

You own any model customized using your data

You own your inputs and outputs

Control

You have control over model and feature access

You control what data is retained and for how long

Security

Data encryption at rest (AES-256) and in transit (TLS 1.2+)

SOC 2 compliance

FAQs

How can I use Konko AI’s technology in my business?

If your product and engineering teams wish to build custom solutions powered by leading GenAI models, try our web app.

The easiest way to get started with Konko AI is testing different models through the playground within our web app. It’s simple to use and allows developers and product teams to test the capabilities of models hosted on Konko AI’s platform.

You may access any Konko AI model via API. Learn more

You may create custom models using your business data and access them via API. Learn more

Can I fine-tune models on Konko AI’s platform using my data?

Yes, you can customize models within our platform to specific tasks by fine-tuning them with your own prompt-completion pairs.

You own models fine-tuned using your data. They are for your use alone and will never be served to anyone outside of your organization. You may access these models on the model playground or via API.

Data submitted to fine-tune a model is retained until the customer deletes the files.

Who owns inputs and outputs?

You retain all rights to the inputs you provide to our services. You also own any output you rightfully receive from the services to the extent permitted by law. We only receive inputs and outputs necessary to provide you with our services, comply with applicable laws, and enforce our policies. You may learn more by reading our privacy policy.

Who owns models trained on my business data?

You own models fine-tuned using your data. They are for your use alone and will never be served to anyone outside of your organization. You may access these models on the model playground or via API.

Data submitted to fine-tune a model is retained until you delete the file.

How does Konko AI ensure data security?

Konko AI encrypts all data at rest (AES-256) and in transit (TLS 1.2+), and uses strict access controls to limit who can access data.

Within your organization, only end users can view their conversations. Workspace owners have control over workspaces and access. Authorized Konko AI employees will only ever access your data for the purposes of resolving incidents, recovering end user conversations with your explicit permission, or where required by applicable law.

What compliance standards does Konko AI meet?

Konko AI has been audited for SOC 2 Type 1 compliance (Type 2 coming soon).

What data does Konko AI retain?

Konko AI securely retains data to enable features like conversation history. You control how long your data is retained. You may learn more by reading our privacy policy.